Frequently Asked Questions

FAQ

GuardianSync FAQ

Q: What is GuardianSync?

A: GuardianSync is a household-helper platform that helps families find trusted help for cleaning, childcare, elderly care and other home support services.

Q: How does GuardianSync work?

A: Households search by service and location, compare helper profiles, choose an access pass and then unlock contact details to connect directly.

Q: Do I need to pay to view helper contact details?

A: Yes. You can browse profiles first, but you need an access pass to unlock helper contact details and reach out directly.

Q: What services can I search for?

A: You can search for house cleaning, housekeeping, childcare, elderly care, cooking, laundry, gardening, pet care, driving, errands and event help.

Q: Can helpers register for free?

A: Yes. Helpers can create profiles on GuardianSync for free and then choose whether to apply for a verification badge.

Q: What does a verified badge mean?

A: A verified badge shows that the helper completed GuardianSync's verification process. It supports trust, but households should still do their own checks and interviews.

Q: Does GuardianSync employ helpers directly?

A: No. GuardianSync is a platform that connects households and helpers. We do not employ helpers directly.

Q: How do I choose the right helper?

A: Compare services, experience, location, availability and verification status. It is also a good idea to speak with more than one helper before deciding.

Q: Can I search by location?

A: Yes. GuardianSync is designed to help you search by area so you can focus on helpers close to your home.

Q: How long does access last after payment?

A: Access lasts for the time linked to your chosen pass, such as 1 day, 3 days or 7 days.

Q: Can I contact more than one helper during my access period?

A: Yes. During your access period, you can contact more than one helper whose details you unlock.

Q: How do helpers improve their profiles?

A: Helpers improve profiles by adding clear service details, experience, availability, good photos and by applying for verification where available.

Johannesburg, South Africa

Serving households across Gauteng.

+27 81 774 8353

Mon - Fri support hours

FAQ

Ask A Question

© GuardianSync. All rights reserved.